Helping Their Customers Do BETTER Videos...Digital Cafe Studio Tour

FOR PROFESSIONAL's  or AMATEUR's DOING VIDEO
In all actuality this video is MORE than a Tour of "Digital Cafe"...this is actually a Demonstration of how you can build a Studio...How to create the scene for your next series of videos and finally this is Great Content.  If you're intending to even do simple video today you will learn so much about "What to Consider" by watching this Tour.

+Mike Koenigs is offering some invaluable behind the scenes information that you could never get anyone with his level of Expertise to normally share with you in this kind of "Behind The Scenes" video. Thanks again Mike!

How to Create Insanely HAPPY Customers

3 Customer Mistakes to Avoid, on Jennings Wire

CUSTOMER EVANGELIZM TIP #109: Know your Customer

CUSTOMER EVANGELIZM TIP #109: 

Get to Know your Customers by finding new and exciting ways to work closer with them...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #70A: Creating Customer Chronicles

CUSTOMER EVANGELIZM TIP #70A: 

I've chronicled well over 52 different ways to Create opportunities to Spread Unforgettable Customer Service. So I highly recommend Creating Customer Chronicles...by Deremiah *CPE

If you'd like to receive one of these Customer Chronicles in the mail please post a response to this blog no later than Friday, March 28th, 2014.

Young Girl Challenges Big CEO to a Billion Dollar Challenge

 Who is this Tiny Girl and why should it matter to you that she's Making a BIG CHALLENGE...I won't ask you to share this Video...because that's what a Heart is for. Children Do Matter...that's why I've spent my entire Life Proving it. No it's not about what our Government should Do...it's FIRST about What "We The People" should Do! Note: at the time I  shared this video on Youtube, GOOGLE Plus, Facebook, Linkedin and Twitter there were only 76 views. 

CUSTOMER EVANGELIZM TIP #149: How Forgettable Are You?

If your phone is not ringing everyday or you're not getting emails from interested hungry Customers like your name is GOOGLE or Facebook then you're more than likely...highly Forgettable?

You've got to become UNFORGETTABLE!!!

One way is to begin with the Idea that you're going to Make your Customer Service REMARKABLY UNFORGETTABLE. 

If you leave this out you're just fooling yourself. What good is Customer Service if it fails to lurk in the cellular membranes of your Customer as Something REMARKABLY UNFORGETTABLE. 

If you'd like to read more about this just say "I do" and I'll send you some additional information...if your Customer Service is already REMARKABLY UNFORGETTABLE and AWARD-WINNING please just ignore this TIP. Don't wait...use Customer Evangelizim Tip #149 today!

...by Deremiah *CPE

How to Build Your Green Home begins with knowing Robert Lord.

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ROBERT LORD, the AMAZING Contractor of GREEN HOMES and GREAT CUSTOMER SERVICE..., is Now on Facebook!!!

If you've never seen Robert Lord's work please allow me the privilege to make this introduction. Robert is one of the most advanced Contractors that I know of and his heart for people is AMAZING too. Please go to his page and click LIKE. Here's a video below on my youtube account that is the first day I met Robert Lord. He was at an event with the Rotary in St. Charles where I was mentoring about 92 children at the time...and here's what I had to say about him: 

I'd like to say THANK You in Advance to those of you who clicked LIKE...not only are you smart to support Mr. Lord, but you understand the power of Social Media: Here's his page on Facebook where you can Like his GREEN HOMES: http://www.facebook.com/pages/Lord-General-Contractors-Corporation/65042382296.

Lovingly by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #320: "Customers Truth"

Never offer your CUSTOMERS anything less than the TRUTH in order to become More Highly TRUSTED. 

Most Customers, rightfully question the TRUTH of all events and this is primarily for two reasons that would take me much too long to explain here. But if you really want to know I'd be glad to do a webinar about it.

The rain was coming down pretty hard that day as I pulled up into the parking lot of the Bank. I arrived 30 minutes early as I am accustomed to doing and waited till about 10 minutes before my appointment start time to head into the Bank that day. By the time I informed his secretary that I was there for a scheduled appointment we had, the customer came out and invited me in. 

He immediately begin to raise his voice and tell me that he was Tired of the Poor Crappy service he was getting from our company! He further complained that he called and set up numerous appointments to meet with our Reps...that no body even had enough courage to show up and that this kind of non-sense had been going on for the past several months. 

He assured me that he was going to be looking for another company. I immediately apologized and told him that he wouldn't need to contact another company to do what I was going to do for him. Informing him that based on my research I had discovered to my own disappointment that the whole entire industry across the board even at our competitors was providing poor Customer Service...but now that I was here I was going to see to it that it changed for the better. 

To his surprise he was shocked when I immediately apologized and admitted that I had heard of similar stories like this before and that I too was disappointed that this kind of non-sense had taken place. I told him while I couldn't change the past that I would guarantee him that going forward into the future, (from here on out as long as he called me)...that it would be an entirely different experience and I would take personal responsibility to be his go to person inside of our company. I further asked him how much time he would realistically give me to straighten the problem out. He was fair and said he would give me two weeks since some of this will require an installation guy to come out to make some repairs and that they would have to order product. 

I told him I would personally see to it that everything get's cleared up in two weeks. He said he wouldn't believe it until he saw it. 

In less than two days I had a service truck out and all of the problems taken care of. I had the Customers problems solved and the Customer was back on board with our company and Very HAPPY Camper!

He called me up extremely grateful for all I had done. He then asked me if I could come back out and give him a proposal for some additional cameras he needed in his bank and if I could examine the entire system Burglar and Fire Alarm Systems including Cameras...and give him my personal recommendations for an upgrade to the system. I told him sure I'd be more than happy to do that...when would he like to see me? Within 2 weeks I was back out, examined the system for poor coverage and proposed to him my recommendations. He took the two contracts I had written up and immediately signed them and wrote me some checks. 

These kinds of negative experiences made good don't happen everyday. The reason why this did is because the customer read all of the cues I gave him about my professionalism and attitude on giving the customer a True Customer PASSION Evangelizm Experience. If you read this story again a few times you will glean some expertise on how to take a customers lemons and turn them into lemonade.

I chalk up this experience to a complete positive turnaround because I turned the customers "Negative Past Experience" into a "Positive Present Experience"... But it all began with me being Truthful with the Customer about our companies failure to Honor our relationship with him and then I guaranteed that I could solve the problem in less than a week even though he had given me two weeks to do it. 

The moral of the story is "Be Truthful with your Customers and if you do it right and exceed the Customers expectations they'll be calling you back Thanking you for the Great Service and then asking you to adequately review their existing system and buying new products from you. Again you can't afford to wait...use Customer Evangelizim Tip #320 today!

...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #224: FIRE Away...

Fire the 20% of your Customers who Take up 80% of your Time. Why? 

It's Simple & Profitable...Because they cost you 80% MORE. That's right! They cost you 80% More than the Customers who bring you 80% of your Profits. 

What would a Customer Passion Evangelist do with his Customers who were bringing him 80% More Profits?

...well that's a No-Brainer..."CULTIVATE Them, NURTURE Them and GROW them into a much BIGGER Audiences". 

that's right! CULTIVATE, NURTURE and GROW the 80% of the Customers in your marketplace right now who are Growing 80% of your Business. If you don't Evangelize that segment of your existing Customers with an extreme amount of PASSION they won't even hear you in this Noisy Marketplace. 

You can Make more money Now just by applying this simple Tip today. 

Don't wait...Implement Customer Evangelizm Tip #224 today.  Go to your "To Do List" write it down and Implement it right as soon as possible. If you have employees put someone in your company on a MISSION to have something in place before the Sun goes down today! 

It's just that Simple...you're losing Money and Customers...and this eventually will lead to you losing your business. If it's not your business take this idea to your manager, supervisor, your boss or the owner of the company and have them Take Action. 

So now you can stop wasting your time on the 20% of those who call themselves your Customer which in reality...they are the Customers who are currently costing you: 

80% More Time, 

80% More Revenue, 

80% More Attention, 

80% More of your Sales Force and 

80% More in the deterioration of your company or Business. Don't Wait...Do It!

...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP#146: What do Customers say about your Guarantee?

Customer Satisfaction is based more on Performance then on Guarantee...

How you treat your Customers can and will easily far exceed the Value of your Guarantee. 

Providing Great Customer PASSION Evangelizm can be a very powerful Intangible Asset. If you want to open the DOOR of Opportunity wide and far into the future...Evangelize your Customer by SERVING them with PASSION! 

A good Guarantee is good only to the degree that it is BACKED UP by PERFORMANCE...not "What you say you will do for a Customer" but "What your Customers have said you have Done for them in their dealings with you". 

So What are your Customers Saying about your Guarantee?

Are they telling others about it?

Or are they missing the Real Value that's still hiding in your Guarantee because you're afraid to communicate what really matters to your Customer.

Now when you can get them to give you a GREAT Testimony...you have turned your good...average Guarantee...into a GREAT Guarantee! 

This new guarantee you're using get's "Word of Mouth"...begins to grow and reaches far more people Quicker when you are PERFORMING by SERVING your Customers with PASSION. Implement Customer Evangelizm Tip #146 today and see Results that Matter.

...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #113: Are you Marketing to Your Existing Customers?

STOP focusing all of your energy on looking for new Customers.

Your Best Customers to Market to are your "Existing Customers". Most small businesses are on the prowl for finding their next Customer before they fully cultivate the ground of their "Existing Customers". 

Leaving so much money on the table that they completely miss the Full Potential of their "Existing Customers" Needs. 

So how are you over Developing that part of your market or are your "Existing Customers" one of your underdeveloped Goldmine Secrets? Would you like for me to reveal some of your other underdeveloped Goldmine Secrets?

There's so much more to learn about your existing Customer that you probably don't realize that there are dozens upon dozens of ways you're under cultivating your existing Customer Base. Implement Customer Evangelizm Tip #113 today.

...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #50: Un-DisCovered Customers

Just as Every Computer user is not an "APPLE Maniac" every person is not Your Customer. 

When APPLE discovered who their ideal Customer was they didn't begin the cloning process to reduplicate Customers but it would have been real easy to try to attempt to do that. 

But the key word in how to do it is cloaked above in the word "discovered".  Your Customers have to be Dis-covered which means to be Un-Covered. Do you know how to uncover your Customer? If you don't know how to do that then you might want to hire someone with the investigation skills of an Undercover Cop, a PI or a *CPE!

So do you know who your ideal Customer is? If you don't I'll be in my office for about an hour. Send me an email or just keep marketing like your product is for everyone.

...by Deremiah *CPE

CUSTOMER EVANGELIZM TIP #227:

CUSTOMER EVANGELIZM TIP #227: 

Underperforming leads to "Customers Underperforming"

...you can't blame Customers for their Underperformance when you're giving 25% Effort...you've Got to GIVE 110% Effort Every single time!!!  Without it you lose the attention of the Customer and they sense you've not applying yourself.

Customers Respond to Underperformance on the Sellers part by REFLECTING or MIRRORING the Underperformance they are Getting.  So however you see the Customer responding is a Direct Reflection of how they see you responding in most cases.

In order to IMPROVE on your SALES You've got to IMPROVE on VALUE ADDED...if you don't know how to do this More Creatively or More Effectively let's talk step-by-step. Don't wait...use Customer Evangelizim Tip #227 today!

...by Deremiah *CPE.